FAQ

SUNRISE GROUP has built a well-recognized brand image.

FAQ

When can I get the quotation?

We usually quoted within 24 hours after receiving your inquiry. If you are very urgent to get the price, please call us or tell us in your email, so that we can regard your inquiry priority.

How should I place the order ?

Please let us know the model number based on our specs for powder clutch, powder brake, air clutch, air brake, electromagnetic clutch, electromagnetic brake and safety chucks. For air shaft and roller, please show us your drawing, or let us know your request, and then we will provide you drawing for confirmation.

What’s your MOQ basis?

Normally, we don’t have MOQ request, except the rollers.

What about the lead time for production ?

Honestly, it depends on the order quantity and the type of our products. For powder clutch, powder brake, tension controller, load cell and edge position controller which is about 3-5 days. For safety chucks, air shaft and roller which need about 15-30days

What is the term of delivery ?

We can arrange with EXW, FOB, CIF…etc. You can choose the most convenient one or cost-effective way.