The products manufactured by Sunrise Group (Dongguan) Industrial Co., Ltd including pneumatic disc brake are profit-makers. We cooperate with the leading raw material suppliers and conduct a first-hand observation of the materials to ensure quality. Then we design a specific procedure for incoming material inspection, ensuring the inspections are carried out in accordance with standards.
We are always adhering to this market philosophy - win the market by the quality and promote brand awareness by word-of-mouth. Therefore, we actively participate in various international exhibitions to promote our product, allowing customers to get access to the real products instead of the picture on the website. Through these exhibitions, more and more customers have got to know more clearly about our Sunrise, enhancing our brand presence in the market.
After discussing the plan of investment, we decided to invest heavily in the service training. We built an after-sales service department. This department tracks and documents any issues and work to address them for customers. We regularly arrange and conduct customer service seminars, and organize training sessions that target specific issues, such as how to interact with customers through the phone or via the E-mail.